Privacy Policy

Parashar Solar Energy
Effective date / last updated: 9 October 2026

This policy explains how Parashar Solar Energy ("we", "our" or "us"), based in Aligarh, Uttar Pradesh, handles personal information through our website, solar and EMI calculators, enquiries, and communications by phone, email, WhatsApp, Facebook or Instagram. It covers information you share with our business; third-party platforms also apply their own privacy policies.

1. Information we receive

• Enquiry details: your name, phone/WhatsApp number, email if supplied, city, installation address and the requirements you choose to share.
• Solar estimates: electricity usage or bill amount, system price, subsidy, discount, loan amount, interest and tenure entered in a calculator or shared in an enquiry.
• Communications: messages, attachments and information you send to our business, including a request for a quotation, site survey, installation or support.
• Service documents: when needed for a service you request, electricity bills, installation photographs, invoices or documents for subsidy/finance assistance. These are requested separately; browsing our website does not require identity or banking documents.
• Technical information: our hosting and measurement providers may process IP address, browser/device details, pages visited, referral information and interactions such as a contact-button click.

2. Website forms and calculators

Solar and EMI calculations run in your browser. Filling in a calculator alone does not send its amounts or your identity to our company. A WhatsApp estimate form uses the name, city and number you enter to prepare a message and open the selected WhatsApp chat. You must press Send in WhatsApp to send the message. Opening your own WhatsApp estimate does not automatically notify our company.

If you choose to share a quotation request with us through a company WhatsApp link, we receive the information you send. Where an online enquiry service is connected, the form may also submit the details stated on that form with your contact permission. A successful request will be indicated on the form. An optional contact permission is separate from promotional-message permission.

3. How we use information

• Respond to enquiries and provide estimates, quotations, site surveys and requested solar services.
• Coordinate installations, product delivery, service support and requested subsidy or finance assistance.
• Maintain necessary communication, invoice and service records, handle complaints and prevent misuse.
• Understand website and advertising performance using measurement events.
• Send promotional offers only where you have given permission; you can withdraw that permission.

4. WhatsApp, Meta and automated replies

When you message our business through WhatsApp, Facebook or Instagram, the platform processes information under its own terms and privacy policy. Our staff and any communication/CRM provider used to handle your enquiry may access the messages you send to our business. If automated or AI-assisted replies are enabled for a communication channel, message content may be processed by the service providing those replies to help answer your enquiry. Do not send passwords, OTPs or payment credentials in a chat.

We use your number to respond to your request and, with permission, send relevant updates. You can request human assistance or ask to stop promotional messages by replying STOP, blocking our business, or contacting us below. Read the WhatsApp Privacy Policy and Meta Privacy Policy for their platform practices.

5. Cookies, local storage and advertising measurement

The website saves your selected language in browser local storage. Google Ads tags configured on the website measure visits and contact-button actions and may use cookies or similar identifiers under Google's settings. Our custom calculator/contact events do not include names, phone numbers, bill amounts or WhatsApp message text. A button click records an interaction, not proof that a message was sent or a sale occurred.

You can clear local storage/cookies or adjust cookie controls in your browser and ad preferences in your Google or Meta account. Blocking some technologies may affect saved preferences or measurement. See Google's Privacy Policy.

6. Sharing information

We do not sell your personal information. Information may be shared with staff and service providers handling your enquiry, hosting, communications or installation, as needed for that purpose. When you request finance or subsidy assistance, relevant information may be shared with the bank, authorised service partner or government portal involved in that request. We may disclose information where required by law or necessary to address fraud or protect rights. Providers may process information outside India under their own arrangements and policies.

7. Retention and protection

We retain enquiry and customer information for as long as necessary to respond, provide requested services, maintain warranty or transaction records, resolve disputes and meet applicable record-keeping duties. When information is no longer required, it should be deleted or anonymised. You may contact us to request deletion; some records may need to be retained for these purposes.

Our approach is to limit access to people who need the information for the relevant work and use appropriate account and device safeguards. No online transmission or storage method is completely secure. Please share only information needed for your request.

8. Your choices and requests

You may ask what personal information we hold about you, request correction or deletion, withdraw optional contact/marketing permission, or raise a privacy concern. Contact us using the details below. We may need limited information to verify the requester's identity; never send an OTP or password. Requests are handled subject to applicable obligations and necessary transaction/service records. Withdrawing permission may affect a service that depends on that information, but does not require you to accept promotional messages.

9. Children and third-party links

Our enquiry and purchase services are intended for adults. We do not intentionally seek personal information from children. A parent or guardian may contact us if a child has shared information. Links to WhatsApp, Google, Instagram, banks or other external services are governed by those services' policies.

10. Policy updates

We may update this page when our website features or data practices change. The date at the top shows the latest revision. Any new purpose requiring permission will be presented through the relevant service or form.